Welcome to CodeAce Algo. This Refund Policy outlines the terms and conditions for refunds related to our products and services. By using CodeAce Algo, you agree to comply with and be bound by this Refund Policy. If you do not agree with any part of this policy, please refrain from using our website and services.
Subscription and Payment:
- Certain features or products on CodeAce Algo may be available only through a subscription. By subscribing, you agree to pay the applicable fees as specified on our website.
- Payments are processed securely, and subscription fees are non-refundable unless otherwise stated.
Refund Eligibility:
- Refund requests for subscription fees will be considered only under exceptional circumstances and are subject to approval by CodeAce Algo.
- In addition to exceptional circumstances, users may also request a refund within 15 days of purchase if they are not satisfied with the product, provided that a valid reason is provided.
- Refunds may be considered if there are technical issues that significantly impact the use of our services and cannot be resolved within a reasonable time frame. All refund requests, whether due to exceptional circumstances or dissatisfaction, are subject to approval by CodeAce Algo.
- Please note that the refund policy is applicable only for monthly subscriptions until the user feels comfortable with the indicator. Upgrading to quarterly or yearly subscriptions will nullify the refund eligibility.
How to Request a Refund:
- To request a refund, you must contact our customer support team at support@codeacealgo.com within 7 days from the date of the subscription purchase.
- Provide a detailed explanation of the issue and the reason for the refund request.
Refund Processing:
- Refunds, if approved, will be processed to the original payment method used for the subscription.
- Refunds will be processed within 15 days of the approval of the refund request.
Refusal of Refund:
- CodeAce Algo reserves the right to refuse a refund if the request does not meet the eligibility criteria outlined in this policy.
- Refunds will not be provided for reasons including, but not limited to, dissatisfaction with the features, personal preferences, or changes in trading decisions.
Changes to Refund Policy:
- CodeAce Algo reserves the right to update or modify this Refund Policy at any time without prior notice. We will indicate the effective date at the top of the policy.
If you have any questions or concerns about our Refund Policy, please contact us at support@codeacealgo.com.
By subscribing to our service, you agree to the terms of this Refund Policy.
